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TIPS & TOES

Refund Policy

Disclaimer

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Any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you may be able to link to other websites that are not under the control of Tips and Toes. We have no control over the nature, content, and availability of those sites. 

Refund Policy 

  1. Returns and Exchanges:

    • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the unused and unopened items within 30 days of receipt for a refund or exchange. Please note that returns or exchanges will only be accepted for items purchased directly from Tips and Toes online store.

  2. Return Process:

    • To initiate a return or exchange, please contact our customer service team at [customer service email] with your order number and the reason for return or exchange. Our team will provide you with further instructions on how to return the item(s) and issue you a return authorization (RA) number.

  3. Return Conditions:

    • Returned items must be in their original packaging, unused, and in the same condition as received. Any items that show signs of use or damage may not be eligible for a refund or exchange.

    • Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., incorrect or defective item).

    • We recommend using a trackable shipping method to ensure that your return reaches us safely. We are not responsible for lost or undelivered return packages.

  4. Refund Processing:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

  5. Exclusions:

    • Please note that certain items are non-returnable and non-refundable, including but not limited to gift cards, downloadable software products, and promotional or clearance items. Final sale items are also ineligible for return or exchange.

  6. Damaged or Incorrect Items:

    • If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt for assistance. We will gladly replace the item or issue a refund, including any applicable shipping costs, upon verification of the issue.

  7. Contact Us:

    • If you have any questions or concerns about our refund policy, please contact our customer service team at info@tipsandtoes.com.au. We're here to help!

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

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